Shipping policy
2. SHIPPING POLICY
Shipping Policy
Order processing
Orders are prepared within 1 to 3 working days of payment being confirmed. Orders placed on Saturdays, Sundays or Italian public holidays are processed on the next working day. During busy periods or holiday closures, processing may take longer: we will tell you by email if that happens.
Where we ship
We ship worldwide from Italy. Shipping is handled by our logistics partner One Service, Rho (MI), using international couriers.
Delivery times
Once the parcel has left our warehouse, indicative transit times are:
Italy: 1–3 working days
European Union: 3–7 working days
Rest of the world: 7–20 working days, depending on destination and customs
These times are indicative and are not guaranteed: they depend on the courier and on customs clearance.
Shipping costs
Shipping costs are calculated automatically at checkout, based on the weight and volume of your order and on the destination. You always see the final amount before you pay.
Tracking
As soon as your parcel is handed to the courier, we send you the tracking number by email. If you have not received it, write to spaudio@spaudio.it quoting your order number and we will check for you.
Customs duties and taxes outside the EU
For deliveries outside the European Union, import duties, taxes and customs clearance fees are payable by the customer and are not included in the price shown at checkout. The amount is set by the authorities of the destination country. If a parcel is refused at customs and returned to us, the outbound and return shipping costs will be deducted from any refund.
Damaged, lost or incomplete parcels
Please check the parcel when it is delivered. If the packaging is visibly damaged, accept it with written reservation on the courier's document and take photographs. Report any damage, loss or missing item to spaudio@spaudio.it within 7 days of delivery, attaching photos of the packaging and the product.
We will open a claim with the courier and arrange a replacement or a refund.
Wrong or incomplete address
Please check your address carefully before confirming the order. If a parcel is returned to us because the address was incomplete or incorrect, the cost of reshipping is payable by the customer.